Shipping policy

 

Packed Food Item Shipping Policy – Charliee.in

At Charliee.in, we are committed to delivering your favourite packed food items safely, hygienically, and on time. Please read our shipping policy carefully to understand how we handle, pack, and deliver your orders.

1. Shipping Coverage

We currently ship packed food items across all major cities and towns in India. Delivery to remote areas may be limited and is subject to the serviceability of our courier partners.

2. Order Processing Time

  • Orders are usually processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During peak seasons, festivals, or promotional offers, processing time may slightly increase.

3. Delivery Timeline

  • Metro cities: 3–5 business days
  • Other cities & towns: 4–7 business days
  • Remote / rural areas: 6–10 business days
  • Delivery timelines are indicative and may vary due to courier partner delays, weather conditions, regional restrictions, or unforeseen circumstances.

4. Packaging & Safety

  • All food items are packed in tamper-proof and food-grade packaging to ensure freshness and safety.
  • Perishable items are packed with care to maintain shelf life during transit.
  • We follow FSSAI regulations and ensure products are shipped with proper labelling, including batch number, MRP, expiry date, and manufacturer details.

5. Shipping Charges

  • Free shipping on orders above ₹[insert threshold, e.g., ₹599].
  • A flat shipping fee of ₹[insert amount, e.g., ₹50] is charged for orders below the free shipping threshold.
  • Shipping charges, if any, will be calculated at checkout.

6. Tracking & Updates

  • Once your order is shipped, a tracking ID will be shared via email/SMS/WhatsApp.
  • You can track your order status anytime under the “My Orders” section.

7. Delivery Partners

We work with trusted logistics partners like DTDC, Delhivery , Bluedart , Ekart, Shiprocket, etc., who specialize in handling food shipments with care.

8. Delayed or Failed Deliveries

  • In case of delivery delays, our customer service team will keep you updated.
  • If a delivery fails due to incorrect address, customer unavailability, or refusal, re-shipping charges may apply.
  • Refunds for undelivered orders will be processed after the package is returned and inspected.

9. Returns & Replacements

Packed food items are non-returnable due to hygiene reasons unless:

  • The product was damaged during shipping.
  • The item received is incorrect or expired.
  • To request a replacement/refund, please raise a request within 48 hours of delivery with proof (images/videos) at info@baijay.com

10. Contact Us

For any shipping-related queries, please reach out:

📧 Email: ecom@baijay.com
📞 Phone: [+91-9512477746]
⏱ Support Hours: 10 AM – 6 PM (Mon–Sat)